Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thriveabw@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thriveabw@outlook.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thriveabw@outlook.com.

Return Policy

At Thrivvy, we want every customer to feel confident and satisfied with their purchase. We understand that sometimes things don’t go as planned, so we’ve created a fair and simple return policy to help make things right.

Unfortunately, we cannot accept returns on sale items or gift cards

General Returns
If you change your mind about a purchase, you can return any non-personalised item within 14 days of receiving it. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Personalised Items
Due to the custom nature of personalised laser-printed products, we are unable to accept returns for change-of-mind on these items. We kindly ask you to double-check all names, dates, and design choices before placing your order. If a personalised item arrives with an error made by us or is faulty, we will gladly organise a replacement or refund.

Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will need your order number, a description of the issue, and clear photographs to assess the problem. In cases where we’re at fault, we will cover return shipping and offer a refund, replacement, or repair.

How to Start a Return
To begin the return process, please email us at thriveabw@outlook.com with your order number and reason for return. We’ll respond with instructions and next steps. Please do not send items back without prior contact, as we may not be able to process your return.

Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be processed using your original payment method within a few business days.

We appreciate your understanding and support. If you have any questions about this policy or need further assistance, please get in touch, we’re always happy to help.